Heroes Home Doctor welcomes new patients

Patient Registration Forms

To provide our patients with high quality health care it is essential that we have an up to date and accurate health record.
If you are a new patient please complete and submit the new patient registration form prior to your booked appointment. Forms are submitted via our secure online form.

If you are a returning patient and have not seen one of our GPs for at least 12 months we also request you fill in a patient form to ensure we have up to date and accurate health records and information.


Recalls and preventative health

At Heroes Home Doctor, we are strong believers in preventative health and correct management of your current health status.

For this reason, we ask you to complete a family health and a health screening questionnaire that is age appropriate so we can ensure you are getting the best advice for your individual circumstance.

Link to download Family Screening Questionnaire:

Links to download Health Screening Questions:

Results Policy

If your GP has requested you to have some tests done such as imaging or blood tests, the practice has the following policy in regard to obtaining your results:

Patient Medical Records Requests

Under the Health Records Act 2001 (Vic) an individual may request access to medical records held by Heroes Home Doctor. Medical records held by Heroes Home Doctor may be requested using the request form which can be downloaded via: HHD patient request for medical records form
Please read the first two pages of the document carefully before completing the form. 

What health information is an individual entitled to receive?

An individual has a right of access to their health information under Part 5 and Health Privacy Principle 6 (HPP 6) of the Act. This right applies when the information is held by a private sector organisation. It relates to all health information collected by the organisation on or after 1 July 2002.

A more limited right of access also applies to certain health information that is collected by a private sector organisation before 1 July 2002, including:

  • the individual’s health or disability history
  • the results of an examination or investigation
  • a diagnosis or speculative diagnosis
  • a plan or proposed plan of management
  • services provided or action taken
  • genetic information that is or could be predictive of health
  • other personal information about a donation of body parts.

In both cases an individual’s right to obtain access is subject to the grounds set out in HPP 6 that permit an organisation to lawfully refuse access.

For a whole copy of the act:

Completed request forms may be returned to the Practice Manager by

Mail:
Heroes Home Doctor. 160 Surf Coast Highway, Torquay, Vic, 3228

Email
[email protected]

Fax: 
(03) 8692 2884

Online resources

Should you require any health-related information we have provided some websites that we recommend.

Please note this list is not exhaustive and should you require to discuss anything further do not hesitate to book and appointment with one of our Doctors.

Repeat Prescriptions online requests