Heroes Home Doctor welcomes new patients

Patient Registration Forms

To provide our patients with high quality health care it is essential that we have an up to date and accurate health record.
If you are a new patient please complete and submit the new patient registration form prior to your booked appointment. Forms are submitted via our secure online form.

If you are a returning patient and have not seen one of our GPs for at least 12 months we also request you fill in a patient form to ensure we have up to date and accurate health records and information.


Recalls and preventative health

At Heroes Home Doctor, we are strong believers in preventative health and correct management of your current health status.

For this reason, we ask you to complete a family health and a health screening questionnaire that is age appropriate so we can ensure you are getting the best advice for your individual circumstance.

Link to download Family Screening Questionnaire:

Links to download Health Screening Questions:

Results Policy

If your GP has requested you to have some tests done such as imaging or blood tests, the the doctor will advise at the time of referring you for the test what to expect once you have completed the test. They will recommend you book an appointment once you have had the test done or that you will only hear from the practice if there is something that needs to be discussed and when to expect to hear from us. If they don’t request an appointment, but you would still like to discuss your results you are welcome to book one.

It often takes up to 72 hours or more for the practice to receive your results.

If the doctor views your results and decides a non urgent appointment is required, you will get a secure sms powered by Hot Doc. The appointment does not necessarily mean your results are abnormal, the appointment is the next step of management required to help your initial or ongoing concern. Most investigations will need a follow up appointment as the results are part of the process to determine the cause of your symptoms. If the result is urgent the receptionist will call you to arrange an urgent appointment or the doctor will call you. ⠀
If an appointment has been requested in your SMS you can then book one via the link in the text.This system is very safe and secure. To read the text fully you have to put in identifiers so others cannot see your text and know what has been occurring. Please make sure you have consented to SMS health messages to enable you to receive these texts. 

Patient Medical Records Requests

Under the Health Records Act 2001 (Vic) an individual may request access to medical records held by Heroes Home Doctor. Medical records held by Heroes Home Doctor may be requested using the request form which can be downloaded via: HHD patient request for medical records form
Please read the first two pages of the document carefully before completing the form. 

What health information is an individual entitled to receive?

An individual has a right of access to their health information under Part 5 and Health Privacy Principle 6 (HPP 6) of the Act. This right applies when the information is held by a private sector organisation. It relates to all health information collected by the organisation on or after 1 July 2002.

A more limited right of access also applies to certain health information that is collected by a private sector organisation before 1 July 2002, including:

  • the individual’s health or disability history
  • the results of an examination or investigation
  • a diagnosis or speculative diagnosis
  • a plan or proposed plan of management
  • services provided or action taken
  • genetic information that is or could be predictive of health
  • other personal information about a donation of body parts.

In both cases an individual’s right to obtain access is subject to the grounds set out in HPP 6 that permit an organisation to lawfully refuse access.

For a whole copy of the act:

Completed request forms may be returned to the Practice Manager by

Mail:
Heroes Home Doctor. 160 Surf Coast Highway, Torquay, Vic, 3228

Email
[email protected]

Fax: 
(03) 8692 2884

Online resources

Should you require any health-related information we have provided some websites that we recommend.

Please note this list is not exhaustive and should you require to discuss anything further do not hesitate to book and appointment with one of our Doctors.

Repeat Prescriptions online requests