1. Book online or call 1800 BEST GP

    Call 1800 BEST GP

    OR

    Do NOT text or use Facebook

  2. Our receptionist records your details

    Your details will be taken by one of our receptionists along with a description of your medical concern and payment for the visit (see below). A description of your medical concern will be asked to ensure the Doctor has everything they need to help. If you feel uncomfortable doing this you do not need to give a reason but there may be a risk the Doctor cannot help you 100% at the time of the consult. 

    Please note medical advice cannot be given over the phone, you will need to wait for the doctor to visit.

  3. Your appointment is scheduled

    You will be given an appointment time for your Home Visit or Telehealth consult.

    We ask that you please allow 20 to 30 minutes either side of your appointment time for the doctor to arrive or call.

    Please be aware we may need to change your appointment time, but we will give you as much notice as possible.

  4. You call us if your condition changes

    Please contact us or call 000 if your medical condition or health status changes or if you need to cancel* the appointment whilst waiting for the doctor.

  5. Patient forms are completed

    Complete a New Patient Registration Form or if it’s been 12 months since you last completed a patient details form, complete a Current Patient Update Details Form

  6. Time for your appointment

    If you require a prescription we will send the prescription to you via eScript.

    All referrals will be sent directly to the specialist on your behalf. If it is a private specialist, please call them to schedule your appointment.

  7. A home visit is organised post Telehealth if needed

    If the doctor decides a face to face consult needs to occur after the Telehealth Consult, the doctor will organise it if it is safe.

*Cancellation Policy

If you are unable to attend for a scheduled appointment, please contact us to cancel or change your appointment time asap. We expect 24 hours notice for cancellations. 

Fees

Home Visit:

$50 gap per visit (20 minute visit), subsequent patients from the same household will be bulk billed. Concession card and pension card holders will be a gap of $35 per visit. 
Don’t have a Medicare card? Don’t stress, we will see you, it will be $180 with no rebate.

Telehealth:

10 Minute Consult $15, Concession Card and Pension Card will be bulk billed.
20 Minute Consult $30, Concession Card and Pension Card will be $25.
30 Minute Consult $80, Concession Card and Pension Card will be $65.

Due to the Medicare guidelines for Telehealth, some patients will not be eligible for a Medicare rebate. If this is the case, the patient will need to pay an out of pocket fee (no rebate) of $55 for a 15 minute Telehealth Consult. 

Telehealth

The following fee structure is available to all Medicare card holders.
(Non-Medicare card holders, please refer to the section: Fees – Non-Medicare Card holders).

10 Minute Consult $15, Concession Card and Pension Card will be bulk billed.
20 Minute Consult $30, Concession Card and Pension Card will be $25.
30 Minute Consult $80, Concession Card and Pension Card will be $65.

Due to the Medicare guidelines for Telehealth, some patients will not be eligible for a Medicare rebate. If this is the case, the patient will need to pay an out of pocket fee (no rebate) of $55 for a 10 minute Telehealth Consult. 

If the consult is for more than one patient and one patient is a concession/pension card holder and the second patient isn’t, the full fee price will need to be paid. Our full fee terms and conditions can be found here.

After Hours Fees

All after-hours call outs and telephone advice will incur an out of pocket cost of a minimum of $400.

Additional charges may be incurred for clinic visits, dressings, procedures, medications or nurse visits but will be discussed before charging.

Repeat Prescription and Referral Fees

Repeat Prescription and Referrals service is available to current patients of Surf Coast Home Doctor. Full terms and conditions can be found by clicking the below links and following the prompts.

Repeat Prescription Fees
eScript via SMS or Email: $22
Fax directly to pharmacy: $22

Repeat Referral Fees:
Fax directly to Specialist: $22
Urgent Fax directly to Specialist: $40

Terms & Conditions

The full Terms and Conditions for our Fees can be found here: Heroes Home Doctor Fees Terms and Conditions