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Our receptionist records your details
Your details will be taken by one of our receptionists along with a description of your medical concern and payment for the visit (see below). A description of your medical concern will be asked to ensure the Doctor has everything they need to help. If you feel uncomfortable doing this you do not need to give a reason but there may be a risk the Doctor cannot help you 100% at the time of the consult.
Please note medical advice cannot be given over the phone, you will need to wait for the doctor to visit.
Your appointment is scheduled
A telehealth appointment will be scheduled with the doctor. You will be emailed a link to access the telehealth consult.
You call us if your condition changes
Please contact us or call 000 if your medical condition or health status changes or if you need to cancel* the appointment whilst waiting for the doctor.
Home Visit or Telehealth is scheduled
Please click the Telehealth link 5 minutes prior to your appointment time to ensure everything is working correctly. When the GP is ready to begin your consult they will invite you into the virtual consulting room. We ask for your patience, as sometimes our doctors may run late.
If you require a prescription we will send the prescription directly to your chosen pharmacy. The pharmacy will call you to collect payment and organise delivery or your medication or instruct you how to pick it up safely from them.
All referrals will be sent directly to the specialist on your behalf. If it is a private specialist, please call them to schedule your appointment.
A home visit is organised post Telehealth if needed
If the doctor decides a face to face consult needs to occur after the Telehealth Consult, the doctor will organise it if it is safe.
If you are unable to attend for a scheduled appointment, please contact us to cancel or change your appointment time asap. We expect 24 hours notice for cancellations.
June and July 2020:
All consults will be reduced to the concession price of $40 Gap Fee per visit/telehealth. Certain telehealth consults may be eligible to be bulk billed, our reception team will advise if you are eligible.
If multiple patients are seen at a visit, one patient pays the $40 fee and all other patients will be bulk billed. If an extended appointment time is needed, e.g. double appointment for two patients, both patients will need to pay $40.
Non-Medicare cardholder fees start from $160.
All appointments MUST be paid upfront, before the GP attends the consult.
After Hours Fees
All after-hours call outs and telephone advice will incur an out of pocket cost of a minimum of $400.
Additional charges may be incurred for clinic visits, dressings, procedures, medications or nurse visits but will be discussed before charging.
Repeat Prescription and Referral Fees
Repeat Prescription Fees
Fax directly to pharmacy: $22
Repeat Referral Fees:
Fax directly to Specialist: $22
Urgent Fax directly to Specialist: $40
Terms & Conditions
The full Terms and Conditions for our Fees can be found here: Heroes Home Doctor Fees Terms and Conditions